Refund policy

At LalysBoutique.com, we are committed to delivering high-quality wedding and party wear with a seamless shopping experience. Please review our shipping and returns policies below.

Shipping Policy

Delivery Locations

  • We currently ship across India.
  • International shipping is not available at this time.

Shipping Time

  • Orders are processed within 1–3 business days.
  • Delivery typically takes 5–10 business days, depending on your location.
  • Products listed as pre-order items will be delivered within 20–30 days from the date of purchase.
  • Customized or made-to-order items may require additional processing time.

Order Tracking

  • A tracking link will be shared via email or SMS once your order is dispatched.
  • You can also check your order status by logging into your account dashboard.

Return, Refund & Exchange Policy

All products are thoroughly inspected before shipping. However, if you receive a damaged, defective, or incorrect item, we're here to help.

Return Eligibility

  • Returns are accepted only for defective, damaged, or incorrect items.
  • An unboxing/opening video is mandatory as proof. The video must clearly show the package being opened and the issue at the time of delivery.
  • Return requests must be initiated within 48 hours of delivery.
  • Items must be unused, unwashed, and returned in their original packaging with all tags intact.

Non-Returnable Items

  • Customized or made-to-order garments.
  • Items purchased on sale or through promotional offers, unless they are damaged or defective.

Exchange & Refund Policy

  • Once your return is approved, we will deliver a replacement or exchange within 5–10 business days.
  • Refunds (if applicable) will be credited to your original payment method within 5–7 business days after approval.
  • We offer a one-time size exchange, subject to stock availability.
  • Size exchange requests also require an opening video and must be raised within 48 hours of delivery.

Return Process

  1. Email or WhatsApp us with your order number, a brief description of the issue, and the unboxing video.
  2. Once approved, we will arrange for a pickup or guide you through the return shipping steps.
  3. Refunds or replacements will be processed and credited within 7–10 business days after receiving the returned item.